Ah, the age old adage — "Perfect is the enemy of good", and the 80%/20% rule. Most of us know of it, but how many of us practice it?
The 80%/20% rule—aka the Pareto principle—suggests that 80% of the results come from 20% of the effort. The Pareto principle originally referred to land ownership distribution across a population, but it has been observed and recycled for use in many other areas. Put simply, aiming for perfect (100%) is a fruitless goal, and you will get lost trying to hit that last 20%. I would suggest that that last 20% is actually best thought of as complete waste, perhaps even down right dangerous. Here be dragons!
We see it all the time; I'll do Just this one more thing before release. Just one more feature. Just one more bug fix. Just one more unit test. Strangely though, never Just one more piece of documentation!
It seems like a commendable goal on the surface — Why would one not strive for perfection and make the customer ecstatic? The answer is that it delays delivery, and increases opportunity cost:
- Delayed delivery: Trying to hit that last 20% unnecessarily delays delivery of your product to the customer—You actually produce negative value by doing this extra work.
- Increased opportunity cost: The remaining 80% of time that you spend trying to hit that last 20% could be better spent on hitting that valuable first 20% in other projects.
One strategy that you could employ to break the cycle is to put yourself into the client or customer's shoes. Yes, they want the perfect product with all of the features, performance and availability and none of the bugs. But above all, they want It, Now.
Another approach you could adopt is to cultivate an agile or iterative atmosphere with your clients. You explicitly agree that improvements will be delivered rapidly and in incremental stages. This can be somewhat of a paradigm shift for IT Managers, Engineers or Program Managers that are used to the classical waterfall model, but the outcome is a productive one: A better relationship with the client, better understanding of requirements and quicker course-correcting, quicker product deliver, and ultimately a happier customer. You typically never work at the wasteful long tail because by that point, you have already agreed with your customer that a more valuable task is to be delivered first.
I still find myself stuck in perfectionism mode from time to time, but manage to find a way to snap myself out of it! Where do you find yourself stuck in perfectionist mode? How do you find your way back out of the rabbit hole?
